Privacy Policy

This policy explains what personal information GeekBase Technology collects, how we use it, who we share it with, and the choices you have. Please read it together with our Terms & Conditions and Refund Policy.

1. Who we are

GeekBase Technology
Bharathidhasan Street, Rasipuram, Namakkal, Tamil Nadu 637408, India

Email: info@geekbase.in
Phone / WhatsApp: +91 93459 97318

In this policy, "we", "us" and "our" mean GeekBase Technology.

2. What this policy covers

This policy applies to everything we offer, together called our "services":

• Our website, www.geekbase.in
• GeekBase Academy: courses, workshops, placement training, internships and the Campus Ambassador programme
• GoCode (gocode.co.in): our coding, learning and assessment platform, including the AI Interview Coach
• duduHR (duduhr.com): our HR, attendance and payroll platform
• LeadLog: our WhatsApp messaging platform. It lets businesses send and receive WhatsApp messages using the WhatsApp Business Platform.
• Software development and digital marketing services we provide to clients

3. Our two roles

When you deal with us directly, we decide how your information is used. This includes visiting our website, booking a demo, enrolling in a course, or signing up for one of our products.

When an organisation uses our platforms, we process information on that organisation's behalf and follow its instructions. For example:

• a college using GoCode for its students
• a company using duduHR for its employees
• a business using LeadLog to message its customers on WhatsApp

That organisation decides what information is collected and why. If your college, employer or a business added your information to one of our platforms, contact them first about your data. We will help them answer your request.

4. Information we collect

4.1 Website visitors and enquiries

• Book a demo and contact details: your name, email, phone number, the services you are interested in, and your message
• WhatsApp, phone and email enquiries: the details and messages you send us

4.2 Students, trainees and programme participants

• Enrolment details: name, email, phone number, college or company, course, and education background
• Learning records: attendance, assignments, test scores, progress and certificates
• Programme details: for internships, careers and the Campus Ambassador programme, your CV and application details
• Payments: amounts paid, invoices and payment status. Card, UPI and bank details are handled by the payment gateway. We do not store them.

4.3 Customer accounts on our platforms

For organisations and their team members who use GoCode, duduHR or LeadLog:

• Account details: name, email address, phone number, password (stored only as a secure hash), and role
• Organisation details: organisation name, logo, website, address, and tax details for billing
• Billing details: subscriptions, wallet top-ups, invoices and payment records
• Activity records: sign-ins, changes made, and a log of important actions

4.4 GoCode users

Learners and candidates using GoCode:

• Profile: name, email, phone number, institution, and roll number or candidate ID
• Learning and assessment data: code you write and submit, test and quiz answers, scores, results and progress
• Exam proctoring data: during proctored exams, activity such as tab switching and time taken
• AI Interview Coach: the answers you give during practice interviews and the feedback you receive

4.5 duduHR users

Employees whose employer uses duduHR:

• Employee details: name, contact details, employee ID, department, designation, reporting manager and joining date
• Attendance: clock-in and clock-out times, and your location when you clock in or out, to confirm you are at an approved work location
• Leave and timesheets: leave requests and balances, and the work hours you log
• Payroll: salary details, deductions, and the bank and tax details your employer adds for paying salaries

We only collect location when you clock in or out. We do not track your location at any other time.

4.6 LeadLog: people messaged on WhatsApp

People messaged on WhatsApp by businesses that use LeadLog. The business adds this information, or it arrives from WhatsApp:

• Contact details: phone number, name, email address, country, language, time zone, and any custom fields the business adds
• Messages: WhatsApp messages sent and received, including text, images, documents and button replies
• Message status: whether a message was sent, delivered, read or failed
• Consent and opt-out records: when you agreed to receive messages, and when you asked to stop
• Form submissions: details you enter in a form the business has put on its website
• Link clicks: when you click a tracked link or button in a message

4.7 Collected automatically

• Technical data: IP address, browser type and device information, used for security and to keep our services running
• Cookies: cookies needed for our services to work, such as keeping you signed in

5. How we use information

We use information to:

• provide our services: run courses, give access to our platforms, and deliver what you or your organisation signed up for
• reply to demo requests and enquiries, including by phone, email or WhatsApp
• process payments, and issue invoices and certificates
• send service messages, such as class schedules, invitations, password resets and account alerts
• respect your choices, such as honouring WhatsApp opt-outs
• keep accounts secure, and detect and prevent abuse, cheating in assessments, spam and fraud
• fix problems and improve our services
• meet our legal obligations

We do not sell personal information. We do not use information we process for an organisation, such as its students, employees or customers, for our own marketing.

If you contact us about our courses or products, we may follow up about them. You can tell us to stop at any time.

6. WhatsApp and Meta

We use WhatsApp to talk to people who contact us. LeadLog also uses the WhatsApp Business Platform, which is operated by Meta Platforms. Message content, phone numbers and delivery information pass through Meta's systems to be delivered. Meta's use of this information is covered by Meta's own terms and privacy policy, including the WhatsApp Business terms.

LeadLog only accesses a business's WhatsApp Business account after that business connects it to LeadLog. We use that access only to provide LeadLog to that business.

7. Who we share information with

We share information only with the service providers we need to run our services, and only for that purpose:

We also share information:

• with your organisation, when it uses our platforms. For example, your college sees your GoCode results, and your employer sees your duduHR attendance.
• when the law requires it, or to respond to a valid legal request
• to protect the rights, safety and property of our users, the public or us
• with a buyer or successor if our business is sold or merged. They will remain bound by this policy.

8. Where your information is stored

Our information is mainly stored in India. Some of our providers, such as Meta, cloud hosting and AI providers, operate worldwide and may process information outside India to provide their service.

9. How we protect information

• All connections to our services use encryption (HTTPS).
• Passwords and API keys are stored only as secure hashes, never in readable form.
• Access tokens for connected accounts, such as WhatsApp Business accounts, are encrypted before they are stored.
• Each organisation's data is kept separate from every other organisation's data.
• Access to our platforms is controlled by roles and permissions.

No system is completely secure. If a breach affects your personal information, we will tell you and the relevant authorities as the law requires.

10. How long we keep information

• Enquiries and demo requests: for as long as needed to answer them and follow up
• Student and course records: for as long as needed to provide the course and issue certificates, and as required for accounting
• Platform accounts and data: for as long as the organisation's account is active, or until the organisation asks us to delete it
• WhatsApp opt-out records: for as long as needed to keep honouring the opt-out
• Payment and billing records: as long as the law requires for tax and accounting
• Security logs: for as long as needed for security and legal purposes

11. Your rights

Under India's Digital Personal Data Protection Act, 2023, and other laws that apply to you, you can ask to:

• see the personal information we hold about you
• correct information that is wrong or out of date
• delete your information
• withdraw consent you gave earlier
• nominate someone to act on your behalf

To stop receiving WhatsApp messages from a business that uses LeadLog, reply STOP to its message, or contact the business directly.

12. How to delete your data

If you dealt with us directly (a student, an enquiry, or the owner of a customer account): email info@geekbase.in and ask us to delete your information. We will delete it, apart from records the law requires us to keep.

If your college, employer or a business added you to one of our platforms: contact that organisation first, or email info@geekbase.in with your name, phone number or email, and the platform. We will work with the organisation to delete your information.

If you connected a WhatsApp Business account to LeadLog: you can also remove LeadLog's access in your Meta Business settings.

We reply to deletion requests within 30 days.

13. Children

Our platforms are meant for colleges, businesses and adults. If someone under 18 joins one of our courses or workshops, we collect their information only with the consent of a parent or guardian, and only for running that course.

14. Changes to this policy

We may update this policy from time to time. We will change the effective date at the top. If the changes are significant, we will let you know by email, on our website, or in our platforms.

15. Contact and grievance officer

If you have a question or complaint about this policy or your personal information, contact our grievance officer:

Grievance Officer, GeekBase Technology
Email: info@geekbase.in
Phone: +91 93459 97318
Address: Bharathidhasan Street, Rasipuram, Namakkal, Tamil Nadu 637408, India

We will reply within 30 days.